You can retrieve your UPS tracking code from your account or locate the UPS # that was emailed to you. The UPS tracking number looks similar to 1Z9999W99999999999... You can enter your tracking number at www.UPS.com or even search your tracking # on a Go...

You will have the opportunity to choose your shipping method when you check out.

You must have Adobe Reader installed on your computer to view the ebooks. You can get it for free here: http://get.adobe.com/reader/. If you are using an Apple computer, please make sure that you are opening the ebook using Adobe Reader, not Preview. ...

You should allow a minimum of 7-10 business days before you receive your order. If you would like to check on the status of your order, please contact customer service here.

Related: * Shipping Policy [1] * Privacy Policy [2] * Frequently Asked Questions [3] * Gift Certificate & Promotional Code Policy [4] * Terms & Conditions [5] * How to Enable Cookies [6] Our return policy is quite simple. We have a ...

Please contact our customer service as soon as you possible can. Please include your order number, first name, last name, contact information, and a description of what is missing from your order.

Credits are issued once a week. You should see the credit on your next credit card statement.

You are assigned an order number at the end of check out. You should also receive your order number in a confirmation email addressed to the email provided in your order. It is also listed on the invoice included with your package.

If you placed an order and an item is out of stock or sold out, your invoice should state that the item was out of stock or sold out. If you paid for the order with a credit card, then we issue a credit to your credit card. If paid for the order through...