Our return policy is quite simple. We have a few rules to follow when requesting a RMA (Return Merchandise Authorization):
- Purchased product(s) must be returned within 30 days.
- Purchased product(s) must be un-opened in their original packaging to be accepted for return.
Opened items are subject to a 20% restocking fee.
- We do not reimburse shipping costs to return an item.
- Return packages with insufficient postage will not be accepted.
- When returning products, product must be received in original condition. We will not accept products damaged in return transit, so please be sure to package the product well and consider insuring the package.
- No returns/refunds/exchanges on precious metal wire products, discontinued items, and clearance items.
- If items are originally purchased with a Gift Certificate Voucher, a Gift Certificate Voucher will be given as payment for return.
All return items must have an RMA number to be accepted.
This number allows our Customer Service representatives to know who authorized the return
and when the return was authorized.
To receive an RMA number please call 1-877-636-0608, M-F, 8am-5pm (Mountain Time).
The shipping address for returns is as follows:
1521 W. 2550 S.
Ogden, UT 84401